HOTEL POLICIES

On-arrival

When checking in we will ask for a Pre-authorisation amount of your first night’s accommodation plus £100. This will be deducted from your bill on check-out or refunded if you have not exceeded the amount.

Check-in and Check-out

Our priority is to have your room ready from 4.00pm. Should you wish to join us earlier to use the spa or enjoy our facilities, we will be delighted to store your luggage with the porter until the time that your bedrooms become available.

You are kindly asked to vacate your room by 11.00am on your day of departure. If bedrooms are not vacated by 11.00am on the day of departure, a charge may be made by the hotel.

Please note that the hotel is all non-smoking.

Dogs

Well-behaved dogs are welcomed at The Retreat. We have a number of Dog-Friendly rooms on the Ground Floor with outside terrace access. There is a £30 per night charge per dog. A maximum of 2 dogs per room. We provide a dog welcome pack on arrival. No dogs can be left in the room unattended.

You can dine with your dog in The Atlas Room or Orangery and enjoy the 1772 Brasserie menu. We do not allow dogs in 1772 or Yu restaurants. Great walks for you and your dog from the front door of the hotel, both within our grounds and locally.

Currency

We are a cashless business, so regrettably we are unable to change currency at the hotel directly.

SPA

Please inform us of any medical conditions or dietary requirements at time of booking.

Minimum age to enter the spa area or have any treatment is 18 (except for our outdoor pool for members & hotel guests only).

Spa bookings require full payment at the time of booking.

We operate a 7-day cancellation policy for Spa packages and facility use and a 48-hour cancellation policy for treatments. Any Treatments or Spa Packages cancelled within these time periods will be subject to payment in full.

Arrive 15 minutes prior to treatment time to complete a health questionnaire as late arrivals can result in reduced treatment time.

Please note that we do not offer face or body treatments for ladies who are under 14 weeks pregnant. When over 14 weeks we are able to offer a selected range of treatments.

Please advise us if you are pregnant, have any allergies, are currently under the supervision of your GP, have had any recent surgery or have any other medical conditions that may affect your treatment. Mother-to-be treatment: Please note that we do not offer face or body treatments for expectant mothers who are less than 14 weeks pregnant. When over 14 weeks we are able to offer a selected range of treatments.

TABLE BOOKINGS

We do not have a strict dress code and are informal in style. When dining in our brasserie 1772 or Yu, many guests choose to dress up a bit, but we will leave that up to you.

In the event you need to modify or cancel your booking please send an email to reception@retreatelcotpark.co.uk.

In the event of a no-show or cancellation within 24-hours we reserve the right to charge £10 per person.